Help and support

Open Settings > Help in the Vaya app and tell us what happened. Your message reaches us with a reference (VY-...) and the technical details we need, so you don't have to explain which phone or version you use.

Write to info@vaya-taxi.com. We read every message and reply by email. If you write about a trip, add the date, the time and the pickup address.

For anything about a trip in progress - where the taxi is, a change of pickup, a delay - use the chat on the trip screen to message your driver directly.

Tap Cancel trip on the trip screen, then confirm. It is free until a driver has accepted; after that a fee can apply - the Terms of Service explain when and how much.

Write to info@vaya-taxi.com with the date, the time and the pickup address of the trip, and what you left behind. We ask the taxi and reply to you.

Every finished trip has its receipt in the app, under My trips > Receipt.

In the app, go to Settings > Account & profile > Delete my account. The Privacy Policy explains what is erased and what the law makes us keep.

If someone is hurt or in danger, call 112 now. Vaya support is not an emergency service.

Questions about your data or about these texts: legal@corvusreach.com. Vaya is operated by Corvus Reach - the Legal Notice has the details.